Now testing Shopify & D2C stores

Understand why shoppers leave
before they do

See your store through your customers' eyes. Deeply-researched personas navigate your live site in a real browser → you read their thoughts, hesitations, and decisions at every step.

40+
Steps per journey
Personas per batch
14+
UX evaluation questions
100%
Real browser sessions

Read your shopper's mind as they browse

Every persona thinks out loud. You see their real-time reasoning as they navigate → not a summary after the fact, but the actual thought process behind each click, hesitation, and decision.

This is the difference between knowing where someone left and understanding why. The reasoning trace is your evidence → shareable with your team, actionable for your roadmap.

Live persona reasoning → Step 7 of 34
Thinking
"The product images look great, but I can't find any customer reviews. For skincare at this price point, I need social proof before I trust it. Let me scroll down to check..."
Action: Scrolled down to look for reviews section
Thinking
"No reviews section anywhere on this page. That's a red flag for me. I'll check if the shipping info mentions my country before I give up entirely."
Action: Clicked on "Shipping & Returns" tab
Thinking
"They ship to India but the fee is $28 on a $45 product. That's more than 60% of the price. This isn't worth it for me."
Decision: Abandoned → shipping cost too high relative to product price

How Simulate works

Three inputs, one rich journey → screenshots, reasoning, and a UX scorecard for every persona.

1

Generate your personas

Our AI analyzes your website and generates diverse, deeply-researched shopper profiles. Choose how many personas to create, or bring your own customer data and past user activity to build data-informed profiles.

2

Run the simulation

Each persona navigates your live site in a real browser → searching, clicking, evaluating products, adding to cart, and deciding whether to buy. Start with a preview run of 2 personas to validate compatibility before running the full batch.

3

Review the journey

Get a step-by-step timeline with annotated screenshots, first-person reasoning, and a UX evaluation survey → all viewable in a dashboard or shareable link. Customize the survey to focus on what matters most, or use our research-backed defaults.

Built for depth, not dashboards

Every feature serves one goal: helping you understand how shoppers would actually experience your store.

Real browser, real interactions

Every persona navigates your actual live site in a real browser → clicking, typing, scrolling, hovering over menus. No simulated DOM or static screenshot analysis. What you see is what your customers get.

Customizable UX evaluation

Build a custom evaluation survey focused on exactly what you care about → checkout friction, trust signals, pricing clarity, mobile experience. Or use our research-backed default with 14 proven questions covering the full purchase journey.

Cross-browser & multi-device

Test on Chrome, Firefox, and Safari. Run desktop, mobile, and tablet viewports. See how your store performs across the devices and browsers your customers actually use.

Shareable journey reports

Export any journey as a read-only link. Share with your team, your client, or your stakeholders → no login required. Screenshots, reasoning, and scores all included.

Personas with real depth

Most testing tools define shoppers at the surface → a name, an age, a vague "price-sensitive" label. Our personas are researched across dozens of behavioral dimensions that directly influence how someone navigates, evaluates, and decides. Every attribute shapes the journey.

Honest outcomes

Not every persona should buy. Abandonment is a signal. A bargain hunter who leaves because shipping costs weren't shown is worth more than a fake conversion.

Region-aware

A shopper in India won't proceed on a UK-only store. Personas check currency, shipping regions, and feasibility → just like real people do.

PS

Priya Sharma

28 · Mumbai, India · Marketing Manager
Shopping goal Birthday gift for a friend who loves skincare
Budget range $40 – $80
Browsing style Thorough → reads reviews, compares options
Price sensitivity Moderate → won't overpay but values quality
Device Mobile
Patience Medium → gives sites a fair chance
Deal-breakers "No international shipping, prices only in foreign currency, no product reviews, unclear return policy."

See the full picture

Every journey produces a rich timeline — annotated screenshots, persona reasoning, outcome data, and UX scores in one dashboard.

simulate → journey detail

Try before you commit

Run a quick preview with 2 personas to validate compatibility and see sample results → then scale to the full batch when you're ready.

2
Pick 2 personas
Choose from AI-generated profiles or bring your own.
Review the results
Check journey flow, screenshots, and reasoning traces.
Scale with confidence
Run unlimited personas. No caps, no limits.
Get Early Access

How we compare

The only tool that navigates your real store and shows you the full reasoning behind every decision.

Capability Simulate Hotjar / Clarity Traditional UX Research Generic AI Audit
Real browser sessions Yes Real users needed Real users needed No
Works pre-launch (zero traffic) Yes No Requires recruiting Yes
Explains WHY users leave Full reasoning trace No Yes Generic advice
Screenshots at every step Annotated Session recordings Manual notes No
Diverse persona testing Unlimited Whoever shows up 5-10 participants No
Multi-browser & device Chrome, Firefox, Safari Depends on visitors Manual setup No
Time to results Minutes per persona Days-weeks 2-4 weeks Minutes
Cost per persona Varies by journey Free-$100/mo $500-$3,000 each $2-10 each

Built for teams that ship fast

Real problems that cost real revenue → caught before your customers hit them.

Pre-launch validation

Test your new store or redesign with diverse shoppers before spending a dollar on ads. The most common "good traffic, no sales" culprit is messaging that doesn't match visitor intent — catch it before launch.

Hidden checkout friction

Unexpected shipping costs at checkout cause 48% of all cart abandonments. Watch personas react in real time when a $15 fee appears on a $35 product — and see exactly when they close the tab.

Mobile experience gaps

80% of your traffic is mobile, but mobile converts 40-60% lower than desktop. See personas struggle with hidden add-to-cart buttons, broken zoom, and touch targets that don't work on real devices.

Silent product page leaks

Variant images that don't update on selection. Sold-out products that look in-stock. Missing size guides. These "silent leaks" look like normal bounces in analytics but cost you sales every day.

Trust and credibility gaps

No reviews on a $80 skincare product. Missing return policy. Payment options that don't match local expectations. Personas tell you the exact moment trust broke and what would have kept them.

CRO audits for agencies

Manual audits take 10-20 hours per client. Run persona simulations in minutes and deliver screenshot-rich reports with first-person reasoning — evidence your clients can act on immediately.

Your customers are leaving.
Find out why.

Join the waitlist. We'll run your first simulation free and send you the full journey report.

No credit card required. First simulation is free.